My service has ended, what should I do with my Automatic adapter?
Please discard your adapter by following standard electronic recycling procedures. You do not need to send your adapter back to Automatic.

Am I eligible for a rebate for the Automatic service that I purchased?
In order to receive a rebate, you must have submitted your request by June 15, 2020.

How will the rebate be delivered?
If you applied for a rebate and were deemed eligible, your virtual Mastercard gift card was sent to the email address associated with your Automatic account before Aug 19 from the email address no-reply-automaticlabs@hawkmarketplace.com.  If you have not received your rebate, please check your spam or junk folders and if further assistance is needed please refer to https://www.myprepaidcenter.com/contact-us.

If you received an Automatic adapter from an Auto Dealership
If you purchased an Automatic adapter from your Auto Dealership, please contact your dealer directly. All participating dealers in the Automatic Dealer Program have been notified of the shutdown of Automatic and the discontinuation of service.

How do I activate my virtual Mastercard gift card?
Your virtual Mastercard gift card must be activated within 90 days months of the date you received it via email. Please follow the instructions in the email to activate your electronic Mastercard gift card. If you need help with activating your card, you may reach out to myprepaidcenter.com/contact-us.

Will Automatic sell my personal information and personalized driving data to third parties?
Automatic will not sell your personal information or driving data to any third party and your personal information and associated driving data will be permanently deleted. Automatic may retain some data about you solely for legal, accounting or other corporate records. All other driving and personal data will either be made anonymous or deleted from our system.