- Is a cell/Wi-Fi needed for SiriusXM with 360L* in Ford Vehicles?
- Can’t hear SiriusXM content and / or missing 360L features?
Is a cell/Wi-Fi needed for SiriusXM with 360L* in Ford Vehicles?
No. SiriusXM with 360L uses the built-in cellular connectivity of your SYNC 4-equipped Ford vehicle at no additional cost to you. If your vehicle’s built-in connectivity is off, you can’t access all the features and content included in your trial. To turn on your vehicle’s connectivity, tap Settings, then go to the Connectivity option and tap “Connected Vehicle Features.”
Can’t hear SiriusXM content and / or missing 360L features?
Try these troubleshooting steps:
Step 1- Check for Satellite connection. Try to tune to channel 8 to confirm you are receiving a satellite signal and the radio is active.
-if receiving channel 8- then you have an active satellite connection. Go to Step 2.
-If NOT receiving channel 8- you may simply need to send a signal to your radio. Have the Radio ID or VIN handy, then request a signal. Once received, go to Step 2.
-If the signal request is unsuccessful, check to be sure you have an active demo or paid plan.
Step 2- Check for 360L Streaming connection. Try to tune to channel 703 to confirm you are receiving a streaming signal and the radio is active.
- If receiving channel 703- then you have an active 360L connection and are ready to go.
-If NOT receiving channel 703-To unlock all the content and features that are included in SiriusXM with 360L, proceed with the troubleshooting steps below:
A. Check the Sync 4/4A connectivity menu: tap Settings, then go to the Connectivity option and tap “Connected Vehicle Features.” The 360L toggle needs to be switched “On.”
If this does not restore streaming connectivity, proceed to the next step.
B. Confirm whether the vehicle has a good cellular connection. Move the vehicle to a new location and check for channel 703 again. If this does not restore streaming connectivity, proceed to the next step.
C. Power cycle your radio. Turn the ignition off, open and close the driver's door, and wait a full 5 minutes for the vehicle to shut completely off. Every vehicle is different, so it may take some vehicles longer than others to completely power down. After 5 minutes, turn the vehicle back on. If the power cycle is unsuccessful, proceed to the next step.
D. Put the radio in Deep Sleep. Repeat step B, but allow your vehicle to completely power down without interaction for at least an hour. If the above steps were unsuccessful, please call us at 866-635-0179
*NOTE: Certain features and/or content may not be available unless an active data connection is enabled in the vehicle. Content varies by plan. Features and display may vary by vehicle. Some features may not be available while the car is being driven.