- How do I find SiriusXM On Demand content?
- What is the recommended “For You” feature on SiriusXM?
- What is the “Related” feature on SiriusXM?
- Do I need to connect my mobile phone and/or have WiFi to access content/internet services for SiriusXM with 360L?
- Does SiriusXM with 360L require different or more expensive subscription packages?
- Can’t hear SiriusXM content and / or missing 360L features?
How do I find SiriusXM On Demand content?
To find On Demand content, tap the Browse Icon (4 squares) on the top left corner of the screen. Then select a category (e.g. “Music”), then a Genre (e.g. “Pop”) you would like to listen to. Tap the On Demand tab on the top right to display all the On Demand content available for your selected genre. You can also see On Demand content recommended especially for you by tapping the “For You” icon in the “Browse” menu.
What is the recommended “For You” feature on SiriusXM?
The “For You” screen shows personalized recommendations of channels and On Demand content based on your listening preferences. To see your personalized recommendations, tap the Browse Icon (4 Squares) on the top left corner of your screen. Then tap the “For You” Icon and choose the content you’d like to hear.
What is the “Related” feature on SiriusXM?
Like what you’re hearing? Tap the “Related” box on the right of your screen to find other channels and On Demand content that feature programming similar to what you’re tuned in to at any given moment.
Do I need to connect my mobile phone and/or have WiFi in order to access the streaming channels, On Demand content and internet services for SiriusXM with 360L?
No, you do not. To enjoy all the content and features included in your SiriusXM Platinum trial, you must make sure that your vehicle’s data connection is active. Please see your owner’s manual for instructions on how to activate your vehicle’s data connection.
Does SiriusXM with 360L require different or more expensive subscription packages?
No. SiriusXM with 360L can be supported by standard SiriusXM subscription packages. Internet services are included with all current packages. Streaming channels and On Demand content are included with Platinum and Music & Entertainment subscription plans. Of course, your Platinum Trial includes access to all SiriusXM with 360L streaming content and internet services, at no cost to you.
Can’t hear SiriusXM content and / or missing 360L features?
Try these troubleshooting steps:
Step 1- Check for Satellite connection. Try to tune to channel 8 to confirm you are receiving a satellite signal and the radio is active.
-if receiving channel 8- then you have an active satellite connection. Go to Step 2.
-If NOT receiving channel 8- you may simply need to send a signal to your radio. Have the Radio ID or VIN handy, then request a signal. Once received, go to Step 2.
-If the signal request is unsuccessful, check to be sure you have an active demo or paid plan.
Step 2- Check for 360L Streaming connection. Try to tune to channel 703 to confirm you are receiving a streaming signal and the radio is active.
-If receiving channel 703- then you have an active 360L connection and are ready to go.
-If NOT receiving channel 703- To unlock all the content and features that are included in SiriusXM with 360L, proceed with the troubleshooting steps below:
A. Check if Privacy Mode has been activated:
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Tap “home button” on top left of the radio display
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Tap “settings” button/soft key
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Scroll to the “privacy” button and tap it
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Privacy Mode needs to be deactivated in order for 360L to function properly.
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If Privacy Mode is Active, deactivate privacy mode by tapping the check box (checked to activate or unchecked to deactivate).
Note: privacy mode activates/deactivates all data services, not service specific
If this does not restore streaming connectivity, proceed to the next step.
B. Confirm whether the vehicle has a good cellular connection. Check for the LTE indicator located on the radio screen. Try moving the vehicle to a new location and re-check for channel 703.
If this does not restore streaming connectivity, proceed to the next step.
C. Power cycle your radio. Turn the ignition off, open and close the driver's door, and wait a full 5 minutes for the vehicle to shut completely off. Every vehicle is different, so it may take some vehicles longer than others to completely power down. After 5 minutes, turn the vehicle back on. If the power cycle is unsuccessful, proceed to the next step.
D. Put the radio in Deep Sleep. Repeat step B, but allow your vehicle to completely power down without interaction for at least an hour. If the above steps were unsuccessful, please call us at 866-635-0179
*Please Note: Certain features and/or content may not be available unless an active data connection is enabled in the vehicle. Content varies by subscription plan. Features and display may vary by vehicle.