SiriusXM Platinum VIP Frequently Asked Questions
SiriusXM Platinum VIP Frequently Asked Questions

SiriusXM Platinum VIP

I would like to add another radio to my plan? How can I do that?

  • Please call a Platinum VIP Customer Care representative at 1-866-607-4225 and they can guide you through the process, or log into your Online Account Center.

Where can I get my streaming logins set up?

Where can I get a channel guide?

  • You can submit preferences and create a channel guide here.

I need help streaming.

  • Check out our streaming guide here.

Where can I download the SiriusXM App?

Other than on my phone, where can I listen to SiriusXM?

Do I need two activated car radios to have access to two streaming logins?

  • Yes. You receive one login per activated vehicle radio on your Platinum VIP Plan.

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What’s included in the access with my Platinum VIP plan?

  • Your Platinum VIP plan gives you access to streaming audio of soundboard masters from over 5,000 live shows, with new shows added every few months. You can also create custom Playlists and/or save Playlists for offline streaming on your mobile device within the app. Access to 250+ exclusive archived videos is also included. For the best experience, lease make sure you have the latest version of the app.

What are the computer requirements for streaming through

  • You can access the desktop player on Mac or PC (we recommend Chrome or Firefox). Please ensure that your Mac or PC are running the latest MacOS or Windows.

What devices are supported? (i.e., Sonos, Roku, Android TV, etc.)

  • You can access the streaming catalog on Mac or PC, iOS or Android. You can also cast audio or video to Chromecast devices or Airplay to Apple smart devices.

Can a Platinum VIP customer share content from

  • Yes, you can create playlists of any songs/shows/albums in the streaming catalog. You can share your playlists with any other subscriber through the app.

How do I access my benefit?

  • You can log into using your SiriusXM Platinum VIP login credentials.

How do I contact for customer support and general questions?

  • You can reach by phone between 9 am–5 pm ET Monday through Friday at 888.747.NUGS. They also provide customer support 365 days a year on, or you can email them at


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SiriusXM Store Merch:

Is the discount available on all items in the store?

The PVIP discount is available on all orders of $15 or more with code PVIP30. Qualifying $15 minimum spend threshold excludes sales tax, shipping and handling.  Discount applies to in-stock merchandise and prices as marked, while supplies last.  Cannot be combined with other discounts and coupons. Not valid on gift cards, applicable taxes, shipping & handling charges, subscriptions, radios, tuners, speakers and installation accessories.  No adjustments on previous purchases. Offer is non-transferrable.  All discounts are one per customer. Cannot be redeemed for cash, credit or cash equivalent. Offer subject to change without notice.

As a Platinum VIP sub, do I automatically get my 30% off at the SiriusXM store at checkout?

No, Platinum VIP subs must include the discount code “PVIP30” at checkout to receive the 30% discount.

Can I combine this offer with a gift card?

No, the offer cannot be combined with a gift card, other discounts and other coupons.

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