SiriusXM Platinum VIP

I would like to add another radio to my plan? How can I do that?

• Please call a Platinum VIP Customer Care representative at 1-866-607-4225 and they can guide you through the process, or log into your Online Account Center.

Where can I get my streaming logins set up?

• Please go here.

Where can I get a channel guide?

• You can submit preferences and create a channel guide here.

I need help streaming.

• Check out our streaming guide here.

Where can I download the SiriusXM App?

• Get started here.

Other than on my phone, where can I listen to SiriusXM?

• See what connected devices support SiriusXM streaming.

Do I need two activated car radios to have access to two streaming logins?

• No.  As long as you have one vehicle active you can get a second streaming login without being attached to a vehicle.  Just contact us and we will set you up with VIP Streaming in lieu of the second vehicle.

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Nugs

What’s included in the nugs access with my Platinum VIP plan?

• Your Platinum VIP plan gives you access to streaming audio of soundboard masters from over 5,000 live shows, with new shows added every few months. You can also create custom Playlists and/or save Playlists for offline streaming on your mobile device within the nugs app. For the best experience, lease make sure you have the latest version of the nugs app.

What are the computer requirements for streaming through nugs?

• You can access the desktop player on Mac or PC (we recommend Chrome or Firefox). Please ensure that your Mac or PC are running the latest MacOS or Windows.

What devices are supported? (i.e., Sonos, Roku, Android TV, etc.)

• You can access the nugs streaming catalog on Mac or PC, iOS or Android. You can also cast to Chromecast devices or Airplay to Apple smart devices.

Can a Platinum VIP customer share content from nugs.net?

• Yes, you can create playlists of any songs/shows/albums in the nugs streaming catalog. You can share your playlists with any other nugs subscriber through the nugs app.

How do I access my nugs benefit?

• You can log into nugs. using your SiriusXM Platinum VIP login credentials.

How do I contact nugs for customer support and general questions?

• You can reach nugs by phone between 9 am–5 pm ET Monday through Friday at 888.747.NUGS. They also provide customer support 365 days a year on help.nugs.net, or you can email them at help@nugs.net

NUGS FAQs: https://help.nugs.net/support/home

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SiriusXM Store Merch:

Is the discount available on all items in the store?

The PVIP discount is available on all orders of $15 or more with code. Qualifying $15 minimum spend threshold excludes sales tax, shipping and handling. Discount applies to in-stock merchandise and prices as marked, while supplies last. Cannot be combined with other discounts and coupons. Not valid on gift cards, applicable taxes, shipping & handling charges, subscriptions, radios, tuners, speakers and installation accessories. No adjustments on previous purchases. Offer is non-transferrable. All discounts are one per customer. Cannot be redeemed for cash, credit or cash equivalent. Offer subject to change without notice. 

As a Platinum VIP sub, do I automatically get my 30% off at the SiriusXM store at checkout?

No, Platinum VIP subs must include the discount code at checkout to receive the 30% discount. Enter the code received in your Platinum VIP welcome email at checkout.

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How do I access the Liberty Mutual benefit?

As a Platinum VIP member, you could qualify for special savings on auto insurance with Liberty Mutual. Refer to the limitations below for details.

Call 1-800-287-5836 or visit https://www.libertymutual.com/siriusxm

 

Does SiriusXM offer car insurance now?

• No. However, Platinum VIP subscribers have the opportunity to receive a quote from Liberty Mutual as part of their subscription benefits. This benefit is exclusively offered to Platinum VIP subscribers.

 

Can I call SiriusXM for a quote?

• No. SiriusXM does not provide car insurance quotes. Platinum VIP subscribers can: Call Liberty Mutual directly at 1-800-287-5836 for a quote. Or, get a quote online at www.libertymutual.com/siriusxm.

 

Will I be speaking to a live agent?

• Yes. When you call 1-800-287-5836, you’ll follow three prompts and then be connected to a live Liberty Mutual agent.

 

How long is this benefit available?

• This benefit is currently available for Platinum VIP subscribers with no set end date. The insurance agreement is directly between you and Liberty Mutual. SiriusXM does not influence pricing or the terms and conditions of the insurance agreement.

 

What discount could I receive?

• Discounts and savings vary by state and are subject to state laws and regulations. Certain discounts apply to specific coverages.nApplicants are individually underwritten; not all may qualify.
• Coverage details: Coverage is provided and underwritten by Liberty Mutual Insurance Company or its affiliates/subsidiaries. Address: 175 Berkeley Street, Boston, MA 02116.

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OmniSecure 

What is OmniSecure by SiriusXM Connect?

• OmniSecure delivers advanced safety and security features to help keep you and your loved ones protected.¹

• Sirius XM Connected Vehicle Services Inc. (SiriusXM Connect) is an affiliate of Sirius XM Radio LLC. The OmniSecure app is owned and operated by SiriusXM Connect and is separate from the SiriusXM audio app. 

• OmniSecure  requires a paid subscription by the primary subscriber purchased through the Apple App Store or Google Play Store (Google Play coming soon) . OmniSecure is also currently available to SiriusXM Platinum VIP subscribers, and their invited group members4, as an additional benefit of their subscription plan. 

• Core features include:

  • Accident Aid+: Crash detection that rides with you, no matter whose car you’re in. In the event of an accident, we connect1 you with a trained response agent able to support you and alert the appropriate emergency services whether it’s police, fire, or medical assistance.² 
  • Safety Companion: With a single tap, you can quickly connect1 to a trained response agent ready to assist. OmniSecure provides support for everything from brief moments of unease to serious situations when you need emergency assistance.
  • Connect Map: Allows you to view the real-time1 location of loved ones, helping you stay connected and providing more peace of mind.⁴
  • Roadside Assistance: One-click provides you with access1 to Allstate Pay-Per-Use Roadside Assistance.³ By using this feature, Allstate’s services will be billed separately by the provider.

Is there a cost to use the app?

• OmniSecure is currently available as a no cost benefit for SiriusXM Platinum VIP subscribers. 

• If you are not a SiriusXM Platinum VIP subscriber, the app can be purchased through the Apple App Store or Google Play Store at a cost of $9.99/month plus applicable tax (available for purchase on Google Play coming soon).

• If you purchase OmniSecure through the Apple App Store or Google Play Store, your subscription will automatically renew each month and your payment method on file with the applicable app store will be charged at the subscription rate then in effect, plus applicable taxes, unless you cancel your subscription. You may cancel your OmniSecure subscription at any time through the app store where you purchased it.

• An internet or data connection is required to use the app and data costs may apply.¹

• In the event that you choose to utilize Allstate pay-per-use roadside assistance, you will be billed separately by the provider.³

Does OmniSecure work internationally?

• OmniSecure is only available in the US, including Puerto Rico.¹

How do I access the OmniSecure service as a SiriusXM Platinum VIP subscriber?

If you are a SiriusXM Platinum VIP subscriber, you will receive an email with a one-time OmniSecure membership id sent to the email address associated with your Platinum VIP SiriusXM account. If you have not provided an up-to-date email address associated with your SiriusXM Platinum VIP account, you will not be able to utilize this benefit.

To use the OmniSecure app: 

• Download the OmniSecure app from the Apple App Store or Google Play Store (available for purchase on Google Play coming soon) 

• Enter the OmniSecure membership id from your email to begin the onboarding process 

• Complete the enrollment steps: 

  • Set up your password. 

  • Enter and validate your contact information. 

  • Create a group to share information with up to 5 people. 

  • Follow the prompt to add OmniSecure Contact Center to your contacts. This ensures you recognize the call for help in an emergency. 

• Enable Required Permissions: 

  • Location set to “Always On” with Precise Location – Provides real-time location updates and assistance.1 

  • Motion & Fitness (iOS) / Physical Activity (Android) – Enables crash detection. 

  • Notifications – Allows critical alerts about your friends and family group members. 

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I need membership ID code assistance to access the OmniSecure app (Platinum VIP subscribers only).

• If you are a SiriusXM Platinum VIP subscriber, you will receive an email with a one-time OmniSecure membership id sent to the email address associated with your SiriusXM account. 

• Membership ids are valid for 6 months. 

• If you cannot find your id, believe that it has expired, and/or are receiving an error message, email support@siriusxmconnect.com for a new membership id. 

• In your request, please include your name, SiriusXM Platinum VIP account number, email address, and phone number. If you are receiving an error message, include that as well. 

What happens to my OmniSecure account if I cancel my SiriusXM Platinum VIP audio subscription?

• If you are the primary subscriber of a group and you cancel your SiriusXM Platinum VIP audio subscription, then:

  • You and all group members will lose access to the OmniSecure services and safety features.

  • However, each group member will still be able to view and manage their OmniSecure profile if they are 18 or older. If they are under 18 their account will be deleted as well

• To continue using the OmniSecure service, you will first need to purchase a new OmniSecure subscription through the Apple App Store or the Google Play Store (Google Play coming soon).
   

• To permanently delete your OmniSecure account:

  • Sign in to your OmniSecure account

  • Tap the Menu icon in the top left of the app.

  • Select Privacy & Data

  • Select Request Account Deletion

How can I delete my data?

• Residents of certain U.S. states may have the ability to exercise rights and choices regarding their personal data. 

  • To exercise your right to delete, tap the Menu icon in the top left of the app.

  • Select Privacy & Data

  • Select Your Privacy Choices.

  • Complete the form and submit your request.

Note: If the primary subscriber submits a right to delete request, the subscription will be canceled due to its impact on the OmniCare services. 

You may view the OmniSecure Privacy Policy and Teen Privacy Policy through their respective links.

Will OmniSecure access my location when I’m not using the app?

• OmniSecure will not access your location under the following conditions:

  • You are logged out of the app.

  • The app has been uninstalled.

  • The app has been offloaded to iCloud (iOS) or Auto Archived (Android) due to infrequent use.

    • App offloading or archiving occurs only if you have enabled the respective settings.

      • iOS: Offload Unused Apps

      • Android: Automatically archive unused apps
         

• OmniSecure can still access your location:

  • If you are logged in and your Location is set to use location only while using the app the OmniSecure app will only get your location when you are actively viewing and using the app; you will not be covered by the safety services.^{1, 2} For more information, view the Terms of Use and Privacy Policy. 

  • If you are logged in and your Location is set to use location permissions always, OmniSecure will access your location even if the app is minimized or open in another window.

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Terms and Conditions of OmniSecure App 

1. The OmniSecure App, and its ability to reach the response center or emergency support, are dependent upon an operative cellular connection, navigation map data, and GPS signal reception. See OmniSecure - Terms of Use for complete service limitations. The OmniSecure App services are only available while traveling in the United States, including Puerto Rico. Smartphone compatibility and necessary permissions to access certain features such as motion and precise locations on the device must be enabled to utilize all OmniSecure App services including crash detection and the ability to determine your location. Terms of Use apply. Data rates may apply.

2. Accident Aid+ will be unable to detect a crash in a vehicle that has not moved for an extended period. A vehicle must be traveling for at least 5 seconds and have first reached a speed of at least 15 miles per hour before a crash can be detected. Additionally, the crash detection feature requires the notification setting for the OmniSecure App be enabled on your smartphone device; and battery life on the device must be above 10% with battery optimization and power saving mode disabled. No crash detection technology is 100% accurate and inherent limitations in the App’s crash detection algorithm and its interaction with your smartphone may result in the App detecting a crash that did not occur or not detecting a crash that did occur.

3. OmniSecure roadside assistance services are intended for passenger and light duty personal vehicles, only, and consist of connecting you to a third-party roadside service provider upon your request in the OmniSecure App. You will be directly responsible to the roadside assistance provider for any fees and costs for the services it provides to you.

4. The main OmniSecure account holder (Primary Subscriber) may invite up to five additional group members. Group members must be age 13 or older. The Primary Subscriber must be the parent or legal guardian of any invited group member that is a legal minor in the state where they reside (under 18 in most states), or they are not eligible to be invited to an OmniSecure group. 

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